FAQ

How do I pick the right size? Measure your pet's neck, chest (the widest part behind the front legs) and back length (neck to base of tail). Then check the size chart on each product page. If your pet is between sizes, go one size up for comfort.

Are your products safe for my pet? Yes. We choose soft, pet-friendly materials and check every product for comfort and fit. Always supervise your pet with new toys and accessories, especially chewers.

Do you sell items for cats too? Yes! Many of our collars, harnesses, toys, bowls, carriers and outfits fit cats and small dogs.

How long does shipping take? Orders are processed in 1–3 business days. Delivery usually takes [7–15] business days. See our Shipping Policy for full details.

How can I track my order? You'll get a tracking link by email as soon as your order ships.

Can I return or exchange an item? Yes, within 30 days of delivery if the item is unused and in its original packaging. See our Returns & Refunds page.

What if my order arrives damaged or wrong? Email us at [your email] within [7] days with your order number and a photo. We'll make it right.

How do I wash my pet's clothes? Hand wash in cold water with mild soap and lay flat to dry. Avoid the dryer to keep the fit and colors.

What payment methods do you accept? All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay [edit to match your checkout].

How do I contact you? Use our Contact page or email [your email]. We reply within [24–48] hours.